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Privacy Policy – Personal Data Processing

Introduction

This Personal Data Processing Policy outlines the principles, conditions, and procedures under which MINT MANAGEMENT SAS collects, uses, stores, manages, and processes the personal data of its guests, employees, suppliers, and other data subjects. This is in compliance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and other applicable data protection regulations.

Definitions

  • Personal Data: Information that can identify or make an individual identifiable, such as full name, ID number, contact details, booking information, and more.

  • Data Subject: The individual whose personal data is collected and processed by MINT MANAGEMENT SAS.

  • Personal Data Processing: All operations carried out on personal data, including collection, storage, use, circulation, modification, consultation, retention, and deletion.

  • Data Controller: MINT MANAGEMENT SAS, which determines the purposes and means of processing personal data.

  • Data Processor: The individual or entity that processes personal data on behalf of the data controller.

Principles for Personal Data Processing

MINT MANAGEMENT SAS adheres to the following principles, as established by Law 1581 of 2012 and other applicable laws:

  • Legality: Data is processed in accordance with the law.

  • Purpose: Data is collected for legitimate, specific purposes related to hospitality services.

  • Freedom: Data is processed only with the prior, express, and informed consent of the data subject.

  • Accuracy: Data must be truthful, complete, accurate, and up to date.

  • Transparency: Data subjects have access to information about how their data is processed.

  • Restricted Access: Personal data is used only for authorized purposes.

  • Security: MINT MANAGEMENT SAS applies appropriate measures to protect personal data from unauthorized access, loss, alteration, or misuse.

  • Confidentiality: Data is kept confidential and is not disclosed without the data subject’s consent, unless legally required.

Purpose of Data Collection and Processing

MINT MANAGEMENT SAS collects and processes personal data for the following purposes:

  • Managing bookings and guest stays.

  • Complying with legal, tax, and safety regulations related to lodging services.

  • Sending communications regarding bookings, services, promotions, and events.

  • Conducting satisfaction surveys and market research to improve services.

  • Managing payments, invoicing, and service charges.

  • Providing customer support and addressing inquiries or complaints.

  • Managing employment relationships with staff, contractors, and suppliers.

  • Ensuring the safety and security of guests and staff within MINT MANAGEMENT SAS facilities.

Rights of Data Subjects

According to Law 1581 of 2012, data subjects have the following rights:

  • The right to access, update, correct, or delete their personal data collected by MINT MANAGEMENT SAS.

  • The right to free access to their personal data at any time.

  • The right to revoke their consent for data processing at any time.

  • The right to file complaints with the Superintendence of Industry and Commerce (SIC) if they believe their rights are being violated.

How to Exercise Your Rights

To exercise any of these rights, data subjects may submit a request to MINT MANAGEMENT SAS through the following channels:

  • Email: info@mint-management.com

  • Phone: +57 3005486440

  • Mailing Address: Carrera 12 A #83-75, Office 501, Bogotá, Colombia

The request must include:

  • Full name of the data subject

  • ID number

  • Clear and specific description of the data or issue

  • Preferred contact method or address for the response

MINT MANAGEMENT SAS will respond to all requests within a maximum of 10 business days, in accordance with applicable regulations.

Data Security

MINT MANAGEMENT SAS implements appropriate physical and digital security measures to protect personal data against unauthorized access, alteration, loss, misuse, or disclosure. These measures are reviewed regularly and adjusted according to technological advancements and industry best practices.

Data Transfers

MINT MANAGEMENT SAS does not transfer personal data to third parties without the express consent of the data subject, except when necessary to comply with legal or contractual obligations, or as required by law.

Policy Updates

This policy may be modified or updated at any time to reflect changes in legal, regulatory, or business requirements. Any updates will be communicated to data subjects in a timely manner and made available through the company website or other communication channels.

Acceptance of Policy

By providing their personal data to MINT MANAGEMENT SAS, data subjects expressly accept the terms and purposes outlined in this policy. If a data subject does not agree with any part of the policy, they may choose not to provide their personal data or exercise their legal rights.

Contact Us

For further information or to exercise your data rights, please contact us:

This Personal Data Processing Policy is effective as of June 1, 2025

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